Flexible Benefits and HSA members
Customer Service: 1-855-288-7936 (TTY:711)
Monday - Friday, 7:00am - 7:00pm (CT)
Saturday, 9:00am - 2:00pm (CT)
Submit a claim
Online
LOGIN
Mobile App
Download PayFlex Mobile® from your app store to submit a claim using your smartphone or tablet.
Toll-free fax number
888-238-3539
Mail
PayFlex Systems USA, Inc.
P.O. Box 14879
Lexington, KY 40512-4879
COBRA members
Customer Service
1-800-359-3921 (TTY:711)
Mailing address
PayFlex Systems USA, Inc.
Benefit Billing Department
P.O. Box 953374
St. Louis, MO 63195-3374
Account Security Concerns
If you suspect fraudulent activity on your account or believe you received a phishing email, contact Account Security.
Phone
1-855-542-5988